Main Responsibilities:
Pay- 25-33hr
Location - Cambridge, MA United States
Perform a range of technical work activities at customer site to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Focus on team issues without begin distracted.
Complete tasks within assigned shift hours.
Communication with customer via email and status reports.
Display communication / technical / personal skills needed for this customer facing position
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
The Ideal Candidate
Able to follow instructions and procedures
Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Site activity:
IMAC work: build, deploy, asset management
Image management/distribution
Microsoft SCCM
Ability to resolve 5 to 8 tickets on average daily
Microsoft certification is an asset
CompTia A+
